Refund policy

1. Eligibility for Refunds
We offer refunds only in the following cases:
- If the product is defective or damaged upon arrival.
- If the order is significantly delayed or not delivered due to reasons on our end.
- If we specifically approve a refund under special circumstances.

2. Non-Refundable Situations
We cannot offer refunds if:
- The damage or delay is caused by the customer (e.g., providing an incorrect shipping address).
- The product has already been used.
- The customer changed their mind after the order was processed.

3. Refund Method
Once approved, refunds will be processed back to your original payment method (credit card, PayPal, etc.). Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Return Shipping
If a return is required, the customer is responsible for the return shipping costs, unless the product was defective upon arrival.

5. International Shipping / Customs
Customers are responsible for any customs duties, import taxes, or additional fees required by their country. Delivery times may vary depending on international shipping conditions and customs processing.

6. Refund Request Period
Refund requests must be made within 7 days of delivery.

7. Contact Us
To request a refund, please contact us with your order number and photos of the item if it is damaged.

 

Enacted: February 20, 2026